Community Guidelines

Nimber is a service that matches people that need to send something (Senders), with those going the same way, and that can bring it along (Bringers).

Senders

  1. Everyone that registers on Nimber need to use their own first and last name, mail address and mobile number. This is to ensure the best possible experience and to ensure the security of all the users in the system. Failure to add real verifiable information might result in either suspension or deletion of account.
  2. Please make sure you respond to Bringers on a timely basis and in a friendly manner, since they are all here trying to help you get your delivery done. By responding in this way you help create a more helpful and effective community.
  3. Some Bringers may suggest a higher price than the one posted by you. Remember that different people might have different means of helping you, so prices may differ. If the price does not suit you, then you can decline. If you are chatting with a potential Bringer and the price quoted is not acceptable, politely decline and explain why. Perhaps circumstances may arise that give the Bringer a chance to lower the price.
  4. Make certain that you keep your task description as accurate as possible. By not being accurate about size, locations or items being sent it will make the job for the Bringer more difficult, and a disagreement could result in your task released and not getting delivered. Everybody loses.
  5. You should try to keep all of your conversations in the system by using the chat function on Nimber. We understand that sometimes a phone call is easier, but it benefits all if communication is kept in one platform, and it makes it a lot easier for us to help you out if the need arises.
  6. To be able to help you if something unfortunately happens with your delivery, you have to make sure you do not accept deliveries outside the system. This includes paying for delivery in cash and accepting help through the system. If you don’t we unfortunately can not help you or protect your delivery (insurance) against damage or other unfortunate things.
  7. If you have any questions while trying to work out the details with a Bringer please don’t hesitate to reach out to us at support@nimber.com.
  8. If you are not actually ready to send and only looking to figure out what it might cost, let potential Bringers know. Bringers are trying to help you with solutions and being honest on your intentions helps build trust in our community.
  9. If someone you encounter in the system is not acting as you think they should, let us know. We will look into it and take action where appropriate.

Bringers

  1. Everyone that registers on Nimber need to use their own first and last name, mail address and mobile number. This is to ensure the best possible experience and to ensure the security of all the users in the system. Failure to add real verifiable information might result in either suspension or deletion of account.
  2. Please make sure you respond to Senders on a timely basis and in a friendly manner. By responding in this way you help create a more helpful and effective community.
  3. Nimber is not a delivery auction. It is a community of people helping people. We are aware that some offers are not sufficient for the amount of work involved. When suggesting an alternative price, take into consideration that this is a service that uses spare capacity and that the price should reflect that.
  4. Nimber is supposed to be people helping people, and as such it is not allowed to use company names as accounts. Companies using Nimber to utilize their spare capacity can not advertise their third party services on our platforms. Failure to follow this might result in either suspension or deletion of your account.
  5. Our community is based on honesty and transparency. If you accept a task, then it is given that you will fulfill it. Of course, if you are ultimately unable to fulfill the delivery, then, as soon as you become aware of this, notify the Sender and could impact your rating and reviews.
  6. Make certain you agree all the details of what needs to be delivered before agreeing to do it. Both in terms of what the item is, how large it is and where it needs to go. By clearing this all up straight away you remove the chances for potential difficulties later on.
  7. If you show up to pick up a task and find that the items were misrepresented we advise you to let us know at support@nimber.com as soon as possible, and release yourself from the task. Do not confront the Sender and demand more for the task.
  8. The price that you agreed with the Sender when figuring out the details is the full amount you can request. That is regardless of unforeseen expenses, i.e. tolls, petrol, parking, etc. You should not demand more than was the agreed upon amount.
  9. To be able to help you if something unforeseen happens you have to make sure that you do things within the system and do not ask the Sender to pay in cash. Doing this violates the terms and conditions of being a Bringer on Nimber, and will unfortunately void any insurance we provide.
  10. You should try to keep all of your conversations in the system by using the chat function on Nimber. We understand that sometimes a phone call is easier, but it benefits all if communication is kept in one platform, and it makes it a lot easier for us to help you out if the need arises.
  11. You should ultimately be the one who delivers a task that is agreed with a sender. If you accept the task, you can not have it delivered by a third party. This also ensures that you will be rated in the system for the service you deliver and this will create a better experience for you and a community as a whole.
  12. If someone you encounter in the system is not acting as you think they should, let us know. We will look into it and take action where appropriate.

Nimber - pets

Under the Animal Welfare Act (of England & Wales) 2006 you have a duty of care to provide for the needs of any animals you Send and Bring. All reasonable steps must be taken to make sure your pet is not transported in any way that could cause stress or suffering.

Here are some guidelines from the RSPCA:

Bringer

  1. Take regular breaks.
  2. Never leave the pet in a car on a warm or hot day.
  3. Make sure the pet is secure and comfortable during the journey for yours and their safety.
  4. The space provided for the pet should be large enough for them to sit and stand at full height, turn around easily and lie down in a natural position.
  5. Make sure that your vehicle, and the pet's container is well ventilated and kept cool during the journey.
  6. Always take plenty of water. The pet should always have access to water during the journey.
  7. If the journey is long enough for the pet to require feeding then take a break to feed the pet a light meal and make sure the pet is allowed to rest and digest his/her food for two hours before continuing on your journey.

Sender

  1. If you have any doubt whether your pet is fit to travel, seek advice from your vet.
  2. Pets can find travelling in a car stressful experience. It may be best to take them on a short journey yourself to make sure they are OK with this process.
  3. Feed your pet no sooner than two hours before you travel.
  4. If the journey is long enough to cover a period of time in which your pet would normally be fed, remember to send your pet's food with the Bringer.

Full guidelines from the RSPCA for transporting pets via car, train, ferry and plane can be found here. If you have any concerns, we're available on support@nimber.com.

Select your preferences

United States
EN English (US)
$ USD
Save

Did we guess right?

You are from United States, you speak English (US) and you use USD

No Yes

Login

Loading...
Need help?